Refund policy
Returns • Exchanges • Refunds
We want you to be happy with your order. Eligible unused items can be returned within 30 days of delivery, and we will work with you if your order arrives damaged or incorrect.
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unthrown, with any original tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at shop@cmdd.ca. If your return is accepted, we will provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return questions at shop@cmdd.ca.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged item, defective item, or an order error on our part.
Please contact us before sending your item back. This helps us confirm the return details and make sure your return is handled properly.
Damages and Issues
Please inspect your order when it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to make it right.
Exchanges
The fastest way to exchange an item is to return the item you have. Once the return is accepted, you can place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at shop@cmdd.ca.